Legal Policies

Legal Policies (Privacy Policy, Limited Warranty Policy, Cookie Policy)

Company: Isomnium SRL (Bike Venture)
Address: Str. Felix, Nr. 2A, 300645, Timisoara, Romania
Website: https://bike-venture.com
Email: contact@bike-venture.com
Last Updated: January 8, 2026
Effective Date: January 8, 2026

Table of Contents

  1. Privacy Policy

  2. Limited Warranty Policy

  3. Cookie Policy

1. Privacy Policy

1.1 Overview
This Privacy Policy describes how Isomnium SRL (“Bike Venture,” “we,” “us,” “our”) collects, uses, and discloses personal information when you use our website ( https://bike-venture.com ) (the “Service”).

By accessing or using the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Service.

1.2 Changes to This Privacy Policy
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted on the Service, and your continued access or use of the Service after such time will constitute your acceptance of the revised Policy. We therefore recommend that you periodically review this page.

1.3 Information We Collect
We will collect and process the following personal information about you, depending on how you use the Service:

1.3.1 Information you provide

  • Name

  • Email

  • Address (if provided)

  • Amazon Order ID and/or proof of purchase (only if you submit a product registration form on our website)

  • Any information you submit via forms on the Service

1.3.2 Information collected automatically
We may also automatically collect limited technical and usage data (such as browser type, pages viewed, approximate location derived from IP, and similar analytics data), including via cookies and similar technologies (see the Cookie Policy in Section 3).

1.3.3 Sensitive information
Please do not submit sensitive information (e.g., payment card details) into free-text fields on our Service.

1.4 How We Use Your Information
We will use the information that we collect about you for the following purposes:

  • Warranty registration and administration

  • Support and responding to inquiries

  • Administration and security (including fraud prevention and abuse prevention)

  • Website analytics and performance improvement

  • If you opt in: marketing/promotional communications

If we want to use your information for any other purpose, we will ask you for consent and will use your information only upon receiving your consent and then only for the purpose(s) for which you grant consent, unless we are required to do otherwise by law.

1.5 Warranty Claims Submitted via Amazon (Important)
If you contact us through Amazon Buyer–Seller Messaging, Amazon will process the content of those messages and related order details under Amazon’s policies. We may access and use that information to respond to you and to resolve support or warranty issues.

1.6 Analytics and Marketing Pixels (Planned)
We may implement analytics tools and/or marketing pixels in the future (for example, Google Analytics and Meta Pixel) to better understand website traffic and, where applicable, measure advertising performance.

If we do so, we will:
  – Request consent where required by law (especially for analytics/marketing cookies in the EEA/UK and similar jurisdictions)
  – Provide controls through our cookie consent banner and “Consent Preferences”
  – Update this Privacy Policy and the Cookie Policy (including the cookie list)

1.7 How We Share Your Information
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

1.7.1 Service providers
We may share information with service providers that help us operate the Service (e.g., website hosting/IT, security, analytics, communications), only as needed to provide the Service and support.

1.7.2 Legal requirements and protection
We may disclose information if required to comply with applicable law, regulation, court order, or other legal process; to enforce our agreements; or to protect rights, safety, and security.

We require such third parties to use the personal information we transfer only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling that purpose.

If the Service or our company is merged or acquired, your information may be transferred to the new owner as part of the transaction.

1.8 Retention of Your Information
We will retain your personal information with us for 90 days to 2 years after user interactions remain inactive, or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods for record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, and dispute resolution. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

1.9 Your Rights
Depending on the law that applies, you may have a right to access and rectify or erase your personal data, receive a copy of your personal data, restrict or object to the processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided, lodge a complaint with a statutory authority, and such other rights as may be relevant under applicable laws.

1.9.1 How to exercise your rights
To exercise these rights, you can write to us at contact@bike-venture.com. We will respond to your request in accordance with applicable law.

1.9.2 Impact of withdrawing consent
Do note that if you do not allow us to collect or process the required personal information, or you withdraw consent where processing depends on consent, you may not be able to access or use certain features of the Service.

1.10 Cookies
To learn more about how we use cookies and your choices in relation to these tracking technologies, please refer to the Cookie Policy in Section 3.

1.11 Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

1.12 Third Party Links
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

1.13 Grievance / Data Protection Officer
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at:
Isomnium SRL, Str. Felix, Nr. 2A, 300645, Timisoara, Romania
Email: contact@bike-venture.com

2. Limited Warranty Policy (Bike Venture)

2.1 Warrantor
Isomnium SRL (Bike Venture)

2.2 Scope / Eligibility
This Limited Warranty applies to Bike Venture-branded products purchased new from authorized sellers, including Bike Venture’s official listing(s) on Amazon.com.

2.3 What This Warranty Covers
This warranty covers defects in materials and workmanship under normal, intended consumer use during the warranty period.

2.4 Warranty Period
 – Standard Limited Warranty: 3 years from the original date of purchase
 – Extended Limited Warranty: 6 years from the original date of purchase if the product is registered (see 2.5)

The warranty period is based on the purchase date.

2.5 Registration (Optional) and Extended Warranty
Registration is optional and is not required to receive the Standard Limited Warranty.

2.5.1 Registration link
To receive the Extended Limited Warranty (6 years total), register your product at:
https://bike-venture.com/welcome/

2.5.2 Recommended proof of purchase
Recommended: provide proof of purchase (for Amazon orders, the Amazon Order ID is acceptable).

2.5.3 No review requirement
Important: Registration and warranty coverage are not conditioned on leaving a review or any feedback on Amazon (or anywhere else).

2.6 How to Get Help or Make a Warranty Claim (Amazon Message Required)

Please contact us through Amazon Buyer–Seller Messaging:
Your Orders → Contact Seller

Information to include:

  • Your Amazon Order ID

  • A brief description of the issue

  • Photos and/or a short video showing the problem (if applicable)

2.6.3 Why we use this channel
This is the fastest way for us to verify your purchase and resolve your request.

2.7 Remedy (What We Will Do)
If a covered defect occurs during the warranty period, we will, at our option:
 – Replace the product with the same item or a functionally equivalent item, or
 – Refund the purchase price (or an appropriate portion) if replacement is not reasonably available

Replacement products or parts may be new or refurbished and will be covered for the remaining portion of the original warranty period.

2.8 Exclusions (What Is Not Covered)
This Limited Warranty does not cover:
 – Normal wear and tear; cosmetic changes that do not affect function
 – Damage from misuse, abuse, neglect, improper installation, improper storage, or failure to follow care instructions
 – Damage caused by accidents, vandalism, animals, insects, or exposure beyond intended use
 – Damage from extreme conditions (storms, flooding, fire), “acts of God,” or environmental events
 – Modifications, alterations, or unauthorized repairs
 – Commercial, rental, or institutional use unless explicitly stated as covered
 – Products purchased used, “open box,” or from unauthorized resellers
 – Lost or stolen products

2.9 Limitation of Liability
To the maximum extent permitted by law, Bike Venture is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of time, inconvenience, or property damage related to the use of the product.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

2.10 Your Legal Rights
This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

3. Cookie Policy

3.1 What are cookies?
This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyze performance to identify what works and where improvements are needed.

3.2 How do we use cookies?
Like most online services, our website uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function properly and do not collect any personally identifiable data.

The third-party cookies used on our website primarily help us understand how the website performs, track how you interact with it, keep our services secure, and enhance your overall user experience while improving the speed of your future interactions with our website.

3.2.1 Planned analytics and marketing cookies
In the future, we may also use cookies for analytics (for example, Google Analytics) and marketing/advertising measurement (for example, Meta Pixel). Where required by law, these cookies will be set only after you provide consent through our cookie banner/Consent Preferences, and we will update this Cookie Policy and the cookie list accordingly.

3.3 Types of cookies we use

3.3.1 Necessary (Currently Used)
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

3.3.1.1 wpEmojiSettingsSupports

  • Duration: session

  • Description: WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly.

3.3.1.2 cookieyes-consent

  • Duration: 1 year

  • Description: CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.

3.3.1.3 rc::a

  • Duration: Never Expires

  • Description: This cookie is set by the Google reCAPTCHA service to identify bots to protect the website against malicious spam attacks.

3.3.1.4 rc::c

  • Duration: session

  • Description: This cookie is set by the Google reCAPTCHA service to identify bots to protect the website against malicious spam attacks.

3.3.2 Analytics Cookies
We may implement analytics cookies in the future (for example, Google Analytics) to understand how visitors use the Service. If enabled, these cookies may collect information such as pages visited, time on page, and interactions with the site. Where required by law, these cookies will be set only after consent.

3.3.3 Marketing Cookies
We may implement marketing/advertising measurement cookies in the future (for example, Meta Pixel) to measure advertising performance and improve marketing relevance. Where required by law, these cookies will be set only after consent.

3.4 Manage cookie preferences
You can modify your cookie settings anytime by clicking the “Consent Preferences” button on the website. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.

3.4.1 Browser controls
Different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers:

3.4.2 Other browsers
If you are using a different web browser, please refer to its official support documentation.